EUDR login: information system and test environment

Production or test environment?

The EUDR Information System consists of two separate environments. Declarations submitted on the production server have legal effect and can be controlled by the authorities. The acceptance server is a functionally identical training environment in which submissions can be tested without legal effect. Registration in one environment does not automatically apply to the other; both require a separate sign-up.

A test environment for getting to know and trying out the system runs at acceptance.eudr.webcloud.ec.europa.eu. Statements submitted there have no legal effect, and the accounts are not linked to the live system. All screenshots in the Commission's user guide come from this test environment, so the live system may look different in detail.

Registration in six steps

1. Create an EU Login. The account belongs to a real person, not to a shared mailbox, because submissions in TRACES are legally attributed. The Commission advises a work email address. The link to set the password is valid for 90 minutes. Two-factor sign-in can be set up in EU Login. We recommend it because the reference numbers from the system end up in customs declarations.

2. Account and role. After the first sign-in you choose the role “Operator”. It covers operators, primary operators, downstream operators, traders and authorised representatives. Since Implementing Regulation (EU) 2026/1565 each user creates a single account and adds further roles under it.

3. Find or create the company. The search asks for country and company name. If the company already exists, tick it and send “Request authorisation”. The first user of a company is approved automatically, all further users by colleagues with administrator rights. If it does not exist, “+ Create a new operator” appears after the search. The form asks for name, country, address, at least one identifier and the activity. Companies established in the EU are validated automatically. Afterwards sign out and in again, otherwise the new rights are not visible.

4. The right identifier. Importers and exporters need an EORI number in the registration, otherwise field 2 of the statement form does not even offer the activities Import and Export. The EORI consists of the country code of the issuing Member State and up to 15 characters. For domestic production and for downstream operators the guide names the VAT number, tax number or national company number as first choice. At registration TRACES accepts eleven identifier types in total, including DUNS and GLN.

5. Companies established outside the EU. They need an EORI from a Member State, issued where they intend to clear goods first, and an email to the helpdesk of DG SANTE with company name, address and EORI, with the competent authority of the EORI Member State in copy. Only then does the helpdesk validate the account. Under the validation rules such companies can only choose the activity Import in the due diligence statement.

6. At least two administrators. The Commission explicitly recommends more than one user with administrator rights. An administrator approves new colleagues under “Actors” > “Users” but cannot delete an activity once chosen; only authorities and the helpdesk can.

Logging in to the test environment

You sign in there with EU Login, as in the live system; the login page acceptance.eudr.webcloud.ec.europa.eu/tracesnt/login forwards to the same EU Login service, and you then create a separate account for the acceptance environment in the Information System (Commission user guide, version 3.0, section 1.3). According to the notice on both login pages, SMS is no longer accepted as a second factor; EU Login instead offers, among other methods, the EU Login Mobile app, security keys and passkeys.

Every field, status and deadline is explained in the guide Submitting the due diligence statement; background on the system is in The EUDR information system.